Returns & Exchanges

At Essence Amsterdam™, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day return window for all unworn items in their original packaging. Our process is designed to be as seamless as our designs, ensuring a hassle-free experience for our global community.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Ship to Essence

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects your return at our Amsterdam warehouse, your refund will be processed to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing